Privacy Policy

← Back to Home

EDONAHAIR LLC (operating as "edonahair," "we," "us," or "our") owns and operates a hair salon located in Honolulu, Hawaii. This Privacy Policy explains how we collect, use, and protect the personal information of our clients and website visitors, including information collected through our website, our in-salon booking process, and text message (SMS) communications. By visiting our website, booking an appointment, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information when you visit our website, book an appointment, or communicate with us:

• Contact information: your name, phone number, email address, and mailing address, provided when you book an appointment, submit a form, or contact us directly.
• Appointment and service information: the hair services you request, appointment dates and times, stylist preferences, and notes related to your services (for example, color formulas or curl care preferences).
• Payment information: billing details necessary to process payment for services, collected and processed securely by our third-party payment processor. We do not store full payment card numbers on our servers.
• Communications: records of the text messages, emails, and phone calls you exchange with us, including your consent preferences for marketing and non-marketing text messages.
• Website usage information: information collected automatically through cookies and analytics tools, such as your IP address, browser type, device type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your salon appointments
• Send appointment reminders, booking confirmations, and service updates
• Respond to your questions and provide customer support
• Send marketing communications, such as special offers, discounts, and service updates, only if you have opted in to receive them
• Process payments for services rendered
• Improve our website, services, and client experience
• Comply with legal, tax, and regulatory obligations

3. Text Message (SMS) Communications

If you provide your phone number and choose to opt in, we may send you text messages under two separate categories of consent:

• Non-marketing messages: appointment reminders, booking confirmations, and service updates related to your visits with us.
• Marketing messages: special offers, discounts, and promotional service updates.

Providing your phone number is never a condition of receiving text messages, and opting in to one category of messages does not automatically opt you into the other. You may opt in to one, both, or neither category, and consenting to text messages is never required in order to submit a form, book an appointment, or receive services from us.

Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. You can also reach us directly using the contact information in Section 11 below.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. EDONAHAIR LLC is not affiliated with any other company, and we do not share your information with third parties or affiliates for their own marketing or promotional purposes.

We may share limited information with trusted service providers who perform support services on our behalf, such as our online booking and scheduling platform, payment processor, and SMS or email service provider. These providers are only permitted to use your information to help us operate our business and deliver services to you, and are not permitted to use it for their own marketing purposes.

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of edonahair, our clients, or others.

5. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our website and to improve our content and services. This information is collected in aggregate and does not identify you personally. You can disable cookies through your browser settings at any time, though some features of our website may not function properly without them.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business and tax records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update inaccurate information
• Request that we delete your personal information, subject to legal or business recordkeeping requirements
• Opt out of marketing text messages at any time by replying STOP, and opt out of marketing emails using the unsubscribe link in any email
• Opt out of non-marketing text messages at any time by replying STOP

To exercise any of these rights, please contact us using the information in Section 11 below.

9. Children's Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last Updated" date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

EDONAHAIR LLC
1288 Ala Moana Blvd., Suite 100
Honolulu, HI 96814
Phone: +1 (808) 772-7285
Email: contact@edonahair.com
Website: https://edonahair.com